We are in the Support Business
Our priority in business is taking care of our clients support needs in a manner that goes beyond their expectations. In order for us to accomplish this we do require a team effort with our clients. Listed below in order of preference are the methods of requesting our support.
Normal Business Hours
Monday through Friday
8:00AM EST through 5:00PM EST
*Excluding observed holidays.
NSAO Client Support Portal
Our first option to request support is to have you login to our NSAO Client Support Portal and create a ticket with detailed information.
Logon Steps:
1. Go to the NSAO website https://nsao.atera.com
2. Login with your email address and password
3. If you do not know or have a login just type in your email address
4. Then click on the link "Forgot your password? Click here to have it emailed to you."
5. You will receive an email at the email address you provided with further details.
New Ticket Steps:
1. Once logged on, click "New Ticket"
2. Fill in all the required fields
3. If you would require support immediately and it is during the hours NSAO is closed you can check mark the "Emergency" box. Please note that depending on your support contract you may be subject to an immediate 1 hour charge at our after hours rate of time and a half.
4. Click Save
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